Spark (Telecom)

The Spark (formerly Telecom) Integrated Billing Programme was looking to consolidate disparate customer billing data to make it easier to offer new services and features for customers. It was no easy feat but Circini helped create a concentrated billing platform and billing data monitoring system to facilitate more effective service bundling.  

Challenge

Like most large organisations that service the mass market with a large portfolio of products, Spark’s customer billing data was spread across a range of legacy systems. Telecom's Integrated Billing Programme was tasked with consolidating the customer billing data from four legacy product platforms into one place, making it easier to bundle products for customers, add new features and services, and provide a path to remove several billing systems. However, the multiple systems made it difficult to change existing price points and add new products and bundles. The current state was not fully documented, and the scale of the customer impact and possible revenue leakage was unknown.

This complex programme involved multiple vendors and internal Telecom teams with four of Telecom's core voice and data products servicing between 50,000 and 1.6 million customers each. Avoiding service disruption or billing impact to customers was critical.

Our role

Circini took responsibility for managing the end-to-end technical implementation from across multiple suppliers, and delivering the vertical component of migrating billing data from pre-paid mobile, DSL broadband, complex data products and post-paid SMS systems into the new Singl.eView billing platform.

Results

The programme was delivered with little to no impact on customers. Each product's billing data was migrated with a greater than 99.5% accuracy with a path provided to clean the remainder.

Spark gained a consolidated, future-proofed billing platform and an effective means of monitoring the current state of billing data.

Circini's component of the programme was delivered within 5% of our initial budget estimates.

“Circini took the time to build genuine relationships with the multiple stakeholders involved, aiding communication and transparency, and ensuring consistently clear goals and objectives.” - Spark (Telecom NZ).