Contact Energy

As part of its commitment to "keep the lights burning, the hot water flowing, and the BBQ fired up for 566,000 customers across New Zealand," Contact Energy embarked on a new stage in its transformation programme by migrating retail business onto the SAP platform.

Challenge

Maintaining business as usual during this major transformation stage was always going to be a challenge, requiring large numbers of staff, detailed deployment planning and multiple dress rehearsals.

Our role

Circini entered the project at the initial analysis phase, and was then asked to take responsibility for the migration extracts and quality assurance. Circini also designed and built a complex and detailed parallel test run for submission to the industry’s electricity settlement system, and managed the early go-live planning.

Results

With as many as twelve staff assigned across all phases of the project, Circini helped orchestrate a successful system deployment, applying the experience gained during the initial deployment and dress rehearsal planning stage.

As testament to the close business relationship nurtured by the onsite team, Circini was considered the natural partner to stay on after the implementation in a support role to help Contact return to business as usual.

“The crazy hours put in during the dress rehearsal made all the difference to this successful retail transformation.” - Andrew Boswell, Director.